Refund and Returns Policy
At Moavi Foods, customer satisfaction is our top priority. We are committed to providing you with the finest, fresh, and sustainable food products, and we want you to feel confident in every purchase you make with us. If, for any reason, you are not completely satisfied with your order, our Refund and Returns Policy aims to ensure a smooth and hassle-free process for resolving any concerns.
1. Eligibility for Refunds and Returns
We understand that issues may arise with food products due to various reasons, such as quality concerns, incorrect orders, or damaged items. To be eligible for a refund or return, please ensure the following:
- Timeframe: You must request a refund or return within 7 days of receiving the product. This timeframe is in place to ensure that the product is returned while still fresh.
- Condition of Items: The item must be unused, unopened, and in its original packaging. Perishable goods that have been opened, partially used, or are past their expiration date are not eligible for a refund or return.
- Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required to process any refund or return.
2. Non-Refundable or Non-Returnable Items
Certain types of products are exempt from being returned or refunded due to their perishable nature:
- Perishable Goods: Food products that are highly perishable (e.g., fresh fruits, vegetables, dairy, or meat) are non-returnable once opened or if the safety seal has been broken.
- Gift Cards: Purchases of Moavi Foods gift cards are non-refundable.
- Final Sale Items: Any items marked as “Final Sale” are not eligible for returns or refunds.
3. How to Initiate a Return or Refund
To initiate a return or request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at care@moavifoods.com or call +91-9289777030, 9999329500 within 7 days of receiving your order. Provide your order number and explain the reason for your return or refund request.
- Provide Supporting Evidence: In case of a damaged or defective product, please provide clear photos of the product and packaging to assist us in evaluating your claim.
- Approval Process: Once your request has been reviewed, we will notify you whether your return or refund has been approved. If approved, further instructions will be provided on how to return the product or receive your refund.
4. Refund Process
- Method of Refund: Refunds will be issued to the original payment method used during the purchase. If you paid via credit card, the refund will be credited back to your card. If the purchase was made via bank transfer, the refund will be deposited back into your bank account.
- Processing Time: Once your refund is approved, please allow 5-10 business days for the refund to reflect in your account, depending on your financial institution.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund unless the item was defective or the result of an error on our part.
5. Exchanges
We do not offer direct exchanges for food products. If you wish to replace a product, you will need to follow the return process and place a new order for the replacement item.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately upon receiving your order. We will work with you to resolve the issue by offering a replacement or refund at no additional cost.
7. Cancellation of Orders
If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they have been shipped. Once an order has been shipped, our return and refund policy applies.
At Moavi Foods, we strive to ensure that every customer is satisfied with their purchase. If you have any questions or need assistance with our refund and returns policy, please don’t hesitate to contact our support team. Your trust and satisfaction are important to us, and we will do everything we can to address any concerns you may have.